INTERFACE AND USER ANALYSIS

Interface Analysis

§Interface analysis means understanding

–(1) the people (end-users) who will interact with the system through the interface;

–(2) the tasks that end-users must perform to do their work,

–(3) the content that is presented as part of the interface

– (4) the environment in which these tasks will be conducteD

USER ANALYSIS

§Are users trained professionals, technician, clerical, or manufacturing workers?

§What level of formal education does the average user have?

§Are the users capable of learning from written materials or have they expressed a desire for classroom training?

§Are users expert typists or keyboard phobic?

§What is the age range of the user community?

§Will the users be represented predominately by one gender?

§How are users compensated for the work they perform? 

•Do users work normal office hours or do they work until the job is done?

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• Is the software to be an integral part of the work users do or will it be used only occasionally?

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• What is the primary spoken language among users?

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• What are the consequences if a user makes a mistake using the system?

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• Are users experts in the subject matter that is addressed by the system?

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• Do users want to know about the technology the sits behind the interface?